Policies
Refund policy
Last updated: July 2026
We want you to buy with confidence. Refunds depend on whether the eSIM was installed or used. Full legal terms live in Terms of Use — this page summarizes how refunds work in practice.
Unused & not installed
If you have not installed or activated the eSIM, you can request a refund or replacement. Support will review the order number and confirm the profile was never delivered/used.
Installed or partially used
Once a plan is installed/activated or data has been used, refunds are generally not available — except when delivery failed and you could not reasonably use the service.
Incompatible or locked device
Compatibility is your responsibility before purchase — use our device checker. If you bought by mistake for an unsupported device and have not installed the plan, contact support promptly for a case-by-case review.
Connection issues
If the eSIM does not connect due to a service or delivery failure, contact WhatsApp support during your trip with your order number. We may offer a replacement, partial credit, or refund after investigation.
How to request a refund
Message us on WhatsApp with your order number and a short explanation. Approved refunds return to the original payment method. Timing depends on your bank/card.